Terms & Conditions

Sewing Imperfections
Occasionally a product may have a sewing defect like a hole, caught fabric, or incorrectly secured stitches. A sewing defect is a flaw in the sewing that makes the product unusable for its intended purpose.  Please report any defects as outlined below.
Flaws in textile products
We have a wide range of printed products so if you receive a product that is flawed mechanically (not a print color issue) please report your concern as outlined below.
Reporting a Concern
Contact us with detailed photos of the issue and include the order number.
We will try to respond within 48 hours.
We may request additional information.
All issues will be evaluated on a case by case basis using the information provided.
Custom printed products are NON-refundable after shipping. Products with mechanical issues or defaults are usually reprinted and replaced. Please contact us with your concerns and we will handle each concern individually. 
     If there is an error within your order you can cancel the order within 12 hours of placing it. Please email us with your cancellation request. Once an order has been sent to our production team we can no longer make changes to it or cancel it.